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If your order did not include free shipping as expected, we can issue a refund for the shipping charges. Contact us via the help chat in the bottom corner of our website, or <a href="https://help.rubberstamps.com/en-US/contact">fill out our contact form</a> with your order number and the reason for your request. Please allow some time for the refund to be posted back to your original method of payment as a courtesy.

If your order did not include free shipping as expected, we can issue a refund for the shipping charges. Contact us via the help chat in the bottom corner of our website, or fill out our contact form with your order number and the reason for your req

What should I do if I didn't receive free shipping on my order?

Billing Issues

What should I do if I see double charges on my credit card for a single order?

How can I request a credit card receipt for an order?

Can the text on a product be customized?

How can I update the image for my order or release it from hold?

How can I ensure my custom stamp has the correct imprint size?

Do you provide proofs for custom stamp orders?

Tax Exempt

Can orders with different shipping dates be sent in one package to save on shipping costs?

How can I pay for my order?

What is the average production time for an order?

Is it possible to request a blind shipment?

Do you offer a way to reorder a custom stamp that I previously purchased?

Can I place a bulk order with multiple Shipping addresses

How do I place an order?

I need a formal quote.

How should I submit my stamp design?

How can I place an order if I encounter issues on your website?

The website is not functioning correctly

Can I use a PDF file to place an order for custom stamps?

What are my options for processing my Purchase Order?

How can I ensure my Purchase Order number appears on the receipt?

How do I place a bulk order?

How to re-ink your self-inking stamp.

Order Processing Questions

Can I cancel my order if it is in production?

Can an order be canceled or refunded if it's delayed and I no longer need it?

Can I cancel my order if I just placed it?

Order Cancellations

Can I change the shipping or billing address on my order after placing it?

Can I request changes to my stamp order?

Can I change the shipping method after placing an order?

Can I make changes to my order if it has been submitted with incorrect information?

Order Changes

Self-Inking And Pre-Inked Stamps

Wood Vs Clear Stamps

How to Make a Signature Stamp

Understanding Types of Stamps

What Are The Different Types of Stamping Inks?

What Type of Ink Should I Use With My Stamp?

What Ink Can I Use on Plastic, Glass, Metal, Ceramic, or Coated (Photo) Paper?

Understanding Types of Ink

How To Refill or Replace an Ink Pad in my Self-Inking Stamp?

How To Refill ExcelMark Pre-Inked Stamps

Refill Ink Vs. Replacement Ink Pads

How to Refill or Replace Ink Pads

How to Ink a Rubber Stamp & Get the Best Impression

How To Use Clear Stamps

How to Use Your Stamp & Get The Best Impression

How to Clean and Store Your Stamps

How to Clean Clear Stamps

How to Make Clear Stamps Cling Again

Stamp Care & Maintenance

Why Am I Getting a Border or "Debris" in My Stamped Impression?

Help! My Ink Pad Is Smaller Than My Stamp!

Quick Fixes for Common Stamp Issues

What Is An Embosser?

How do I ensure my custom embosser works properly?

Embossers

How do I find mini date stamps on your site?

What are my options if a product I'm looking for is out of stock?

Product Availability & Shopping Help

How To Apply & Remove Floor Decals

Decals & Other Products

Product Questions & Resources

Is it possible to return stock products, and who covers the postage?

Product Refunds & Returns

What is your policy for custom product refunds or exchanges?

Returns

Shipping Policy

How can I track my order during transit?

Will I receive tracking information for my order?

What happens if my package is marked as delivered but I haven't received it?

What should I do if I haven't received my order?

Undeliverable

Shipping Status

What happens if I receive a defective stamp?

What should I do if my stamp has a spelling error?

What can I do if my custom stamp does not turn out as expected?

Do you offer any discounts if I made a mistake on my custom product order?

Warranty

FAQs

Common FAQs

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What should I do if I didn't receive free shipping on my order?Updated 15 days ago