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<p>If your order has not arrived, we are here to help. If an issue with our system has prevented the order from being shipped, we can either resend your order or issue a refund. Should your order have been lost in transit or marked as undeliverable by the shipping provider, please provide an updated shipping address, and we will reship your order to you.</p><p>Keep in mind that once an order leaves our facility, we have no control over the delivery process, so we ask that you contact the shipping provider for more information regarding your package&apos;s whereabouts. We understand the importance of timely delivery, especially for events such as business openings, and we aim to resolve shipping issues as efficiently as possible.</p>

If your order has not arrived, we are here to help. If an issue with our system has prevented the order from being shipped, we can either resend your order or issue a refund. Should your order have been lost in transit or marked as undeliverable by t

What should I do if I haven't received my order?

Shipping Status

Shipping Policy

How can I track my order during transit?

Will I receive tracking information for my order?

What happens if my package is marked as delivered but I haven't received it?

Can I cancel my order if it is in production?

Can an order be canceled or refunded if it's delayed and I no longer need it?

Can I cancel my order if I just placed it?

Order Cancellations

Self-Inking And Pre-Inked Stamps

Wood Vs Clear Stamps

Pigment vs Dye Ink Pads

Refill Ink Vs. Replacement Ink Pads

What Is An Embosser?

What Are The Different Types of Stamping Inks?

How to Ink a Rubber Stamp

How to Clean Clear Stamps

How To Refill Pre-Inked Stamps

How To Use Clear Stamps

How to Make a Signature Stamp

How To Apply & Remove Floor Decals

How to Make Clear Stamps Cling Again

What should I do if my stamp or ink pad is faulty?

How do I find mini date stamps on your site?

How do I ensure my custom embosser works properly?

What are my options if a product I'm looking for is out of stock?

Product Questions & Resources

Can orders with different shipping dates be sent in one package to save on shipping costs?

How can I update the image for my order or release it from hold?

How can I ensure my custom stamp has the correct imprint size?

Do you provide proofs for custom stamp orders?

Can the text on a product be customized?

How can I pay for my order?

Is it possible to request a blind shipment?

What is the average production time for an order?

Do you offer a way to reorder a custom stamp that I previously purchased?

Order Processing Questions

Is it possible to return stock products, and who covers the postage?

Product Refunds & Returns

Returns

What happens if I receive a defective stamp?

What should I do if my stamp has a spelling error?

What can I do if my custom stamp does not turn out as expected?

Do you offer any discounts if I made a mistake on my custom product order?

Warranty

Can I change the shipping or billing address on my order after placing it?

Can I request changes to my stamp order?

Can I change the shipping method after placing an order?

Can I make changes to my order if it has been submitted with incorrect information?

Order Changes

What should I do if I see double charges on my credit card for a single order?

Billing Issues

What is your policy for custom product refunds or exchanges?

What should I do if I haven't received my order?Updated 4 months ago