The website is not functioning correctlyUpdated 13 days ago

We apologize for the inconvenience you’re experiencing with the website, particularly with shipping charges and discounts not being applied correctly. Please try the following troubleshooting steps, as they may help resolve the issue:

1. Try using a different internet browser.
   If you are currently using Chrome, for example, try accessing the website through Firefox, Microsoft Edge, Safari, or another available browser. This can help determine whether the issue is specific to your current browser.
2. Clear your browser’s cache and cookies.
   Clearing your cache and cookies removes stored website information that may be interfering with the website. Please note that clearing cookies may sign you out of websites, so make sure you know your login information before proceeding. Once you've cleared your browser’s cache and cookies, close and reopen the browser before visiting the website again.

   1. Google Chrome

      1. Open Google Chrome.
      2. Click the three dots in the upper-right corner.
      3. Select Delete browsing data.
      4. Select a Time range. We recommend choosing All time to remove all potentially outdated information.
      5. Check the boxes for:
         • Cookies and other site data
         • Cached images and files
      6. Click Delete data.
      7. Close Chrome completely and reopen it.
      8. Return to the website and try adding your items to the cart again.

   2. Microsoft Edge

      1. Open Microsoft Edge.
      2. Click the three dots in the upper-right corner.
      3. Select Settings.
      4. Select Privacy, search, and services.
      5. Under Clear browsing data, select Choose what to clear.
      6. Set the Time range to All time.
      7. Select:
         • Cookies and other site data
         • Cached images and files
      8. Click Clear now.
      9. Close and reopen Edge.
      10. Return to the website and try the checkout process again.

   3. Mozilla Firefox

      1. Open Firefox.
      2. Click the three horizontal lines in the upper-right corner.
      3. Select Settings.
      4. Select Privacy & Security.
      5. Scroll to the Cookies & Site Data section.
      6. Click Clear Data.
      7. Select:
         • Cookies and site data
         • Temporary cached files and pages
      8. Click Clear.
      9. Close and reopen Firefox.
      10. Return to the website and try again.

   4. Apple Safari

      1. Open Safari.
      2. Select Safari from the menu at the top of your screen.
      3. Select Settings or Preferences, depending on your version of macOS.
      4. Select the Privacy tab.
      5. Click Manage Website Data.
      6. You can search for the website and remove its stored data, or select Remove All to clear website data.
      7. Confirm the removal.
      8. Close and reopen Safari.
      9. Return to the website and try the checkout process again.
3. Make sure cookies are enabled.
   Cookies allow a website to remember information about your visit and shopping session. If cookies are blocked, the website may not be able to properly maintain your cart, calculate shipping charges, or apply discounts.
   1. Google Chrome
      1. Open Chrome and click the three dots in the upper-right corner.
      2. Select Settings.
      3. Select Privacy and security.
      4. Select Third-party cookies.
      5. Review your cookie settings and make sure cookies are not being completely blocked.
      6. If the website provides an option to allow cookies for specific sites, add the website to the list of sites that are allowed to use cookies.
      7. Close the settings page and return to the website.

   2. Microsoft Edge

      1. Open Edge and click the three dots in the upper-right corner.
      2. Select Settings.
      3. Select Cookies and site permissions.
      4. Select Manage and delete cookies and site data.
      5. Make sure your settings are not configured to block all cookies.
      6. If necessary, add the website as an allowed site.
      7. Close the settings and return to the website.

   3. Mozilla Firefox

      1. Open Firefox and click the three horizontal lines in the upper-right corner.
      2. Select Settings.
      3. Select Privacy & Security.
      4. Under Enhanced Tracking Protection, review your current setting.
      5. If Strict is selected, temporarily change the setting to Standard.
      6. Return to the website and see whether the issue is resolved.
      7. If the website works after changing this setting, you can add the website as an exception instead of changing your settings for all websites.

   4. Apple Safari

      1. Open Safari.
      2. Select Safari > Settings.
      3. Select the Advanced tab and review your privacy-related settings.
      4. Make sure Safari is not configured to block all website data or cookies required by the website.
      5. Also check the Privacy settings for options that may prevent the website from storing necessary information.
      6. Close the settings window and try the website again.
4. Check your browser security and privacy settings.
   If your browser is set to a high security or privacy level, certain website features may be blocked. Review your settings and make sure the website is permitted to use cookies and other necessary site features.
   1. Please review the following:
      1. Make sure the website is not listed as a blocked or restricted site.
      2. Make sure cookies are permitted.
      3. Make sure JavaScript is enabled, as many shopping-cart and checkout features require it.
      4. If you use an ad blocker, privacy extension, tracking protection tool, or similar browser extension, temporarily disable it and try the website again.
      5. If your browser has a Strict, High, or similarly restrictive privacy setting, temporarily switch to the standard or recommended setting and test the website.
      6. If your security software or firewall has website-blocking features, make sure it is not preventing the website from loading or storing necessary information.
5. Restart your browser and try again.
   After making any changes to your browser settings, completely close the browser and reopen it. Then return to the website, add the items to your cart again, and check whether the shipping charges and discount are now displaying correctly.
6. Try the checkout process again.
   Once you have completed the steps above, refresh your webpage or open a new window to review your cart and proceed to checkout.

If the shipping charges or discount still do not appear correctly after completing these steps, please contact us with details about the issue, including the browser and device you are using. This information may help us investigate the problem further.