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Order Processing Questions

Can orders with different shipping dates be sent in one package to save on shipping costs?

We are not able to combine shipping for separate orders placed at different times. Each order is processed and shipped individually according to the details and shipping date specified at the time of purchase.

How can I update the image for my order or release it from hold?

For orders placed on hold, providing an updated image will allow us to proceed with creating and producing your order. Please make sure your are file is solid black and white with no grayscale or shading and at least 300 dpi. Once you've submitted th

How can I ensure my custom stamp has the correct imprint size?

During the customization process you will see a sample image in the stamp preview that will show the dimensions of the stamp and the size you text will appear.

Do you provide proofs for custom stamp orders?

We do not offer proofs. However, when designing your product on the website you will be able to see a preview of the customization before addiing the item to your cart.

Can the text on a product be customized?

The text on custom products can be tailored to meet your needs. However, if you are ordering a notary product or a product with a templated design we are unable to change the formating.

How can I pay for my order?

You can easily pay for your online orders using a credit card.

Is it possible to request a blind shipment?

The packing list shipped with the order doesn't contain pricing.

What is the average production time for an order?

The estimated shipping time frame provided by carriers does not include the time it takes to produce your order. Most orders ship within three business days; however, issues with artwork and seasonal order volume may lead to delays in order processin

Do you offer a way to reorder a custom stamp that I previously purchased?

We understand that reordering custom products that you loved should be a hassle-free experience. If you are unable to redesign the stamp yourself, you can simply provide us with details of your previous order, including the Previous Order #, SKU, Ink